Return & Refund Policy

Last Updated: 2026-03-08

This policy explains how refunds, replacements, and returns are handled on the TraderSqr platform.

Inspection Period

Buyers must inspect goods within 48 hours of delivery.

Issues such as:

1. damaged goods
2. missing items
3. incorrect products
4. quality concerns

must be reported within this inspection window.

Claims submitted after this period may not be eligible for refund or replacement.

When Refunds Apply

Refunds or replacements may be approved where:

1. goods arrive damaged
2. incorrect items are delivered
3. items are missing from the shipment
4. products do not match the agreed specifications
5. an order cannot be fulfilled

Partial Refunds

Where only part of the order is affected, refunds apply only to the affected items.

The entire order will not be refunded if other items were delivered correctly.

Example:

If an order contains 10 items and 2 are damaged, only the 2 affected items will be refunded or replaced.

Non-Returnable Items

Returns are not accepted for:

1. perishable goods
2. pharmaceuticals with intact seals
3. used or opened products
4. final-sale or clearance items

Evidence Requirements

To process a claim, buyers may be required to provide:

1. photos or videos of the issue
2. delivery details
3. order reference numbers
4. packaging condition evidence

Failure to provide sufficient evidence may result in claim rejection.

Replacement Preference

TraderSqr may prioritise replacement of affected items where possible.

Refunds may be issued when replacement stock is unavailable.

Platform-Managed Disputes

All refund and return requests must be handled through TraderSqr.

Buyers and suppliers may not resolve disputes directly outside the platform.

Liability

Suppliers remain responsible for product quality and compliance. TraderSqr may recover refund amounts from supplier payouts where supplier error is confirmed.